In light of recent events, we understand that it is an uncertain time, particularly for those planning to travel in the near future. Because of this, we have amended our reservation/rescheduling policy in hopes of alleviating some of the concern for those of you who have made deposits for the 2020 season in hopes that you may feel more at ease.
For starters, we are changing our normal final payment due date from; Final Payment due 90 days prior to your trip, to; Final Payment due 30 days prior to your trip. We understand the decision to travel has become more complicated, it’s our hope this extension helps.
Also, for those of you who have booked trips with us this summer, we are allowing reservations to be cancelled for any reason, up to 30 days prior to the start of your trip, for a full credit of payments made, redeemable towards a future trip over the next 2 seasons. All credits will remain valid for travel occurring through September, 2022. Please note, payments will not be refunded, this is a credit toward a booking in 2021 or 2022. Regular booking terms apply.
Due to high demand, for those who have booked overnight stays at Brooks Lodge for the 2020 season and would like to cancel their trip for a full credit, the following rules apply:
- For those who booked prior to March 16, 2020: Up to 30 days prior to your travel date, you may reschedule your trip for any available dates in the 2021 season OR for the same respective dates in 2022 (i.e. the same calendar dates as your original booking). Those interested in changing their dates for the 2022 season may enter the Brooks Lodge Lottery (no new 2022 dates will be guaranteed before the lottery drawing). Cancellations within 30 days are not refundable or creditable.
- For those who booked on March 16, 2020 or later: Up to 30 days prior to your travel date, you may reschedule your trip for any available date in the 2021 season OR choose to keep your credit on file and enter the Brooks Lodge Lottery for the 2022 season (no 2022 date will be guaranteed before the lottery drawing). All credits will remain valid for travel occurring through September 2022. Cancellations within 30 days are not refundable or creditable.
If you have any questions regarding your reservation, please don’t hesitate to shoot us an email at firstname.lastname@example.org or give our office a call at 1-907-243-5448.